At first blush the most surprising gap in human capital management is a consistent failure to adequately measure the cost of human (mis)behaviour.

HPA’s Diagnostics are designed, among other things, to measure the impact of such behaviour on the bottom line and the organisational factors which may facilitate it.

This is the reverse of the people asset coin. “People are our biggest asset!” Yes, they are, and people are also our biggest liability! There seem to be three reasons why so little attention is paid to this significant influence on the bottom line:

1. Conventional financial reporting instruments such as balance sheet and P&L aren’t up to the job
2. In parallel with this, typical risk management responsibilities are usually focused elsewhere – on facilities, operations, reputation – rather than on the risks of employing people
3. The third reason for a failure to confront people risks and costs is a kind of passivity when faced with human behaviour. “That’s people for you! Nothing you can do about that!” Whether that means toxic management, or deviant workplace behaviour and attitudes, the failure here lies with psychologists as much as anyone. Far more is known about human behaviour and ways to manage it than is typically deployed in business

HPA's strength lies in the breadth of its professional expertise in psychology, HR and financial accounting.

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